All great
solutions start
with a problem
The contact centre industry in Sweden lacked a true alternative when it came to an outsourcing destination. We knew it didn’t have to be like this and so Atentel was born.
story
Atentel is an award-winning founder-led
outsourced contact centre service with
expertise in fundraising and the electricity,
transportation, broadcasting, media and
telecom industries.
Atentel has a proven track record in omni-channel outsourcing and near-shoring for the Nordics. We have helped our Swedish and Nordic clients to interact with new, existing and/or past customers on any channel seamlessly whilst focusing on significantly reducing their costs relative to onshore players.
mission
At Atentel, our mission is simple. We faciliate Swedish and Nordic businesses in taking their first steps towards outsourcing their contact centre needs to Spain and realise significant operation cost efficiencies.
Work with usTo put it simply, We drive growth for our clients and build brands through conversation. Our dedicated team thrive on delivering best-in-class solutions for our partners while reducing costs and creating long-lasting partnerships.
A True Alternative Is Born A TRUE ALTERNATIVE IS POSSIBLE
We were inspired to build a trusted partner for Swedish and Nordic businesses, and we made Spain our home. Atentel was born out of our drive to serve ambitious clients with a low- cost, high-quality customer service and sales solution.
December
Partnership with Telinet Energi Launched
February
Partnership with Canal Digital Launched
March
Partnership with Bonnier Launched
December
Atentel Grew to 25 employees in its first year
April
Partnership with Greenpeace Launched
December
Atentel Grew to 40 employees in its second year
February
Canal Digital awarded Atentel Sales Leader of the year award for 2016
August
Partnership with Hallon Launched
December
Atentel Grew to 55 employees in its third year
January
Benchmark with Cabonline Launched
February
Canal Digital Awarded Atentel Sales Leader of the year and Partner of the year for 2017
December
Atentel Grew to 70 employees
February
Canal Digital awarded Atentel Best Sales Agent C More Best Sales Agent OnePlace for 2018
loves us
because
We are hands on
We pride ourselves on the fact that we’re a founder-led company. Our close-knit and entrepreneurial culture is a rewarding environment for our ambitious team and provides our clients with a true long-term collaborative partnership that allows us to grow together. As a founder-led company we are able to build all our partners business ́s as a Flagship business within Atentel.
We reduce costs
At Atentel we believe in growing together. Once a client signs on the dotted line, we consider ourselves partners and we promise to regard everyone as a flagship client and provide excellent service on a flexible basis. We’re only a call away for both our customers, and theirs.
We are ambitious
& agile
We think big and build small and we’re proud of it. Our managers have a combined experience of over 30 years in customer service, sales and the BPO industry. We combine the know-how of an established global company with the energy and attention of a start-up. This enables us to deliver our clients a “Flagship” solution that many incumbent players can ́t.
We promise three things
Empower employees
We proudly support the ambitious people that are the beating heart of our company. We promise to promote a culture where getting out of bed is easy, and every day is full of purpose and pride. Moving to a new surrounding isn’t easy, and that’s where we come in. We support hard-working and ambitious professionals to feel empowered, feel a sense of solidarity and know they can achieve anything.
Support business
At Atentel we believe in growing together. Once a client partners with us, we promise to treat them as a flagship client and provide superior service on a flexible basis. We’re only a call away for both our customers, and theirs.
Think big
From our location, to the way we speak, right up to how we do things, we pride ourselves on the fact what makes us different, makes us better. We put our heart into everything we do and accept nothing less than excellence. After all, we’re a founder-led company, meaning we have a close-knit and entrepreneurial culture and no one has bigger dreams for Atentel than we do.