Complying with the Act 34/2002 of 11th July regarding Company Services for Information and Electronic Commerce, we inform you that ATENTEL GLOBAL TELESERVICES, S.L., domiciled at CR DA CÁDIZ Nº 176 OASIS BUSINESS CENTER PISO OFICINA PRTA. 5 – 29600 MARBELLA (MALAGA), and tax number CIF: B93339778 in the Registro Mercantil de Málaga tomo 5292, folio 65, hoja M123755 is the title owner of this website.
Where the personal data have been obtained from the data subject will be treated confidentially and will be registered in a record of processing activities for which ATENTEL GLOBAL TELESERVICES, S.L. is responsible
PURPOSE OF THE PROCESSING OF PERSONAL DATA
According to the provisions of the Spanish Organic Act 2018/03 regarding Personal Data Protection and Regulation (EU) 2016/679, in the event that an e-mail is sent to us, or that a data collection form is filled in, we inform you that the personal data given to us will be registered in a record of processing activities for which ATENTEL GLOBAL TELESERVICES, S.L. is responsible. The purpose of the same is to provide our services:
- contact center
- outsourcing sales solutions
- telemarketing and sales,
- digital marketing solutions
- customer acquisition and retention
- customer care
- technical support
- redit management services
- maintain a specific commercial relationship
- send by any means including by e-mail, or other equivalent electronic communication, publicity or promotional information regarding products or services of the company, prior consent.
ATENTEL GLOBAL TELESERVICES, S.L. declares that it has adopted all the necessary and relevant security measures as established in the Regulation (EU) 2016/679, and that it has established all technical methods within its means to avoid the loss, wrongful use, alteration, non-authorized access or theft of the data you may supply.
PRINCIPLES APPLIED TO THE PERSONAL DATA PROVIDED
Lawfulness, fairness and transparency principle: We shall always request your prior consent to process your personal data for one or different specific purposes about which you will be previously informed with absolute transparency.
Purpose limitation: collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
Data minimisation principle: We shall request you only those personal data strictly necessary in relation to the purposes for which they are processed. The minimum possible data.
Accurate: and, where necessary, kept up to date;
Storage limitation principle: Personal data shall be kept for non longer than necessary for the purposes for which they are processed.
Integrity and confidentiality principle: Your personal data shall be processed in a manner that ensures appropriate security and confidentiality of the same. You must know that we always take all necessary measures against unauthorized or undue use of our users’ personal data by third parties.
Accountability: ATENTEL GLOBAL TELESERVICES, S.L. shall be responsible for, and be able to demonstrate compliance with, principles applied.
LAWFULNESS OF PERSONAL DATA PROCESSING
ATENTEL GLOBAL TELESERVICES, S.L. is lawfully entitled to proceed to personal data processing in the following circumstances:
- The client has provided his/her personal data for pre-contractual or contractual relationships.
- There exist statutory obligations that require the processing of personal data according to the services rendered.
In general, the legal basis that entitles us to process your personal data in our website is your CONSENT and if you are already one of our clients or members, then the legal basis is THE PERFORMANCE OF A CONTRACT.
For further information about the legal basis for each of our data processing activities, please ask for our record of activities.
DEADLINES FOR THE PRESERVATION OF PERSONAL DATA
The personal data provided will be stored as long as the contractual relationship is maintained, it is not requested to be deleted by the User and should not be deleted as it is necessary for the fulfillment of a legal obligation or for legal exercise of rights.
If the User revokes his consent or exercises the restriction of processing or cancellation rights, his personal data will be kept available to the Administration of Justice during the legally established deadlines to attend to the possible responsibilities arising from the treatment of the same.
TRANSFERS AND RECIPIENTS OF PERSONAL DATA
All the transfers indicated below are necessary for the fulfillment of the aforementioned purposes, or are carried out in compliance with a legal obligation. Personal data may be transferred to:
- Public Administrations and the Administration of Justice.
- IT service providers, including computer-based cloud computing services.
TRANSFERS OF PERSONAL DATA TO THIRD COUNTRIES
The processing of your data is done, in general, by service providers located within the European Union or in countries that ensures an adequate level of protection, although sometimes, to carry out the purposes indicated above, certain companies that provide services to ATENTEL GLOBAL TELESERVICES, S.L., could access to your personal data (international data transfers).
These transfers are made to countries with a level of protection comparable to that of the European Union (adaptation decisions of the European Commission, standard contractual clauses as well as certification mechanisms) and at all times we will ensure that whoever has that information to help us provide our services, it does so with all the guarantees in terms of data protection.
RIGHTS OF THE DATA SUBJECT
Users / clients may exercise their rights of access, rectification or cancellation, restriction of processing, objection, portability, and object to automated individual decision-making to ATENTEL GLOBAL TELESERVICES, S.L. Likewise, they may revoke their consent in case they have granted it for a specific purpose, being able to modify their preferences at all times.
They can be exercised through the email: email@example.com or at the following address: CR DA CÁDIZ Nº 176 OASIS BUSINESS CENTER PISO OFICINA PRTA. 5 – 29600 MARBELLA (MALAGA). The User is informed that he/she can address any type of complaint regarding personal data protection to the Spanish Agency for Data Protection www.agpd.es, the Spanish State Supervisory Authority.
According to the provisions of the Spanish Organic Act regarding Personal Data Protection and Regulation (EU) 2016/679, our companies will not collect or process personal data of children under 14.
If the child is under 14 years of age, such treatment shall only be considered if express authorization of his parents or lawful responsible.
PERSONAL DATA OF THIRD PARTIES
WORK WITH US / CURRICULUM
According to the provisions of the Spanish Organic Act 2018/03 regarding Personal Data Protection and Regulation (EU) 2016/679 any candidate which provide us personal data, consent is given by a clear affirmative act establishing a freely given, and consent cover all processing activities carried out for the same purpose or purposes. Candidate will be able to request a copy of his or her data, provided in a structured, commonly used.
We just store personal data kept up to date, so in any case your information is stored up to 24 months, data will be erased or block to prevent reading.
Your Data can be transferred to recruiting agencies and temporary employment agencies, enabling you to participate in other personnel selection opportunities. If your Data is incorrect, please let us know in writing, in order for us to correct it. You have 30 days to refuse, otherwise your consent will be assumed. You have the rights of access, rectification or cancellation, restriction of processing, objection, portability, and object to automate individual decision-making, in accordance with those established in the Data Protection Law.
ATENTEL GLOBAL TELESERVICES, S.L. will not be responsible for infringements of intellectual property or industrial rights of third parties originating from the inclusion in the website of trademarks, business names, industrial designs, patents, designs, texts, photographs, graphics, logos, icons or software corresponding to third parties who, when including them in the website, have declared they are the title owners of the same.
The user is obliged to use the contents of the website in a conscientious, correct and legal manner and undertakes:
a) Not to use the contents for objectives or purposes contrary to the law, to public morals and to normal customs or public order.
b) Not to reproduce, copy, distribute, allow public access by whatever means of public communication, transform or modify the contents, unless the corresponding authorization from the title owner thereof has been given.
c) Not to use the contents of the website to send publicity, communications for purposes of direct sales or for any other commercial purpose, unsolicited messages sent to a multitude of people regardless of its purpose, and to abstain from marketing or divulging such information in any way.
In the event of any kind of dispute, both parties will try to come to a friendly agreement. If this is not possible the Courts of Marbella will have jurisdiction to deal with the case and the parties will not have recourse to any other jurisdiction for the purposes of legal action.
WHO DO NOT AGREE WITH THIS POLICY MUST NOT INTRODUCE ANY DATA INTO THIS WEBSITE OR ACCESS THE CONTENT OF THIS WEBSITE.